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Staff Response Training (SRT)

In-Person Training 

Online Training

Hybrid Training

Become Aware

Get Prepared

Limit Risk


Staff Response Training (SRT) is a unique workplace violence prevention program offered by ITTC. Adaptable to your needs, SRT teaches staff “3 Areas of Awareness,” “Release and Escape” techniques, and several client approaches to protect themselves in an aggravated climate. With this knowledge, they can perform their duties with confidence and offer quality service once the client return to a “Safe State.” Through this program, we also encourage clear and concise communication between the all team members.

A highly trained staff certified in our SRT program will:
  • Help reduce workplace violence.

  • Enhances crisis intervention skills to reduce incidents.

  • Give your staff the tools necessary to safely disengage in a physical crisis situation.

  • Significantly reduce the risk of injury to both client and staff.

  • Build confidence in your staff.

  • Limit liability and minimize short & long term potential risk and workman’s compensation cases with a proven track record

Skills Taught

  • Verbal de-escalation techniques, the best first solution.

  • Various approaches and engagement techniques.

  • 3 Areas of Awareness: Personal, Environmental and Situational.

  • Release and Escape techniques.

  • Identify aggressive behavior, both verbal and non-verbal.


Ask an ITTC representative for more information.
What is Scenario Based Training (SBT)
SBT is higher level training which includes real world scenarios and mock high-risk situations. Those certified in SRT can test their skills in scenarios created by you and your team. 
SBT’s demand quick thinking, teamwork, and an accurate application of learned skills while focusing on safety for all involved.


Examples of scenarios include but are not limited to: mental and behavioral health episodes, intoxicated individuals, neurobehavioral disorders, domestic violence situations, and all other crisis in the workplace.


After the initial certification in our SRT program, ITTC Instructors can implement the SBT training as a Skills Maintenance Session (SMS). These sessions are designed to maintain the skills learned. Perishable skills are lost over time and need to be practiced and refreshed.
Empower Your Team  With ITTC Today!

Get Started on Workplace Violence Prevention Training:

Complete the form below, and an ITTC specialist will contact you within 24 hours to discuss your needs.

We understand the sensitive nature of this training. Any information you provide will be kept confidential,

our only goal is to help enhance your organization's safety and preparedness. We look forward to working

with you on effective violence prevention strategies.

We look Forward To Keeping You Safe!

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