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Group Therapy

De-escalate To Safe State

Online Training

In-Person Training 

Hybrid Training

Become Aware

Get Prepared

Limit Risk

De-Escalate to Safe State

De-escalate to Safe State is our first and best tool to calm a stressful and potentially dangerous situation. The program teaches empathy over judgment, patience, thoughtfulness, mindfulness, and self-control. By using verbal and non-verbal cues, many situations can be de-escalated to a peaceful state, which would otherwise have become dangerous for all involved. The DESS program teaches an effective and hands-free approach to bring the agitated, confused, or inebriated patient back to Safe State.

About Dess

The DESS technique and approach was developed by first responders with over 20 years of experience in law enforcement, crisis intervention, behavioral health, addiction, and recovery fields. The DESS empathetic approach to de-escalation teaches staff important verbal skills, such as establishing common ground with patients and keeping the line of communication neutral and open.

Learning Outcomes

Staff will also learn invaluable non-verbal skills, such as softening their body language and gaze as well as respecting the client's personal space. DESS identifies and solves a variety of pitfalls which professionals fall into during a long and difficult shift, such as fatigue. DESS teaches patience, listening, and the ability to adjust their approach accordingly to the client's cues.

Empower Your Team  With ITTC Today!

Get Started on Workplace Violence Prevention Training:

Complete the form below, and an ITTC specialist will contact you within 24 hours to discuss your needs.

We understand the sensitive nature of this training. Any information you provide will be kept confidential,

our only goal is to help enhance your organization's safety and preparedness. We look forward to working

with you on effective violence prevention strategies.

We look Forward To Keeping You Safe!

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