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Response Control Techniques (RCT)

RCT provides security officers with knowledge & physical skill to redirect difficult situations.

  • 1 hour
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Service Description

RCT provides security officers with the knowledge and physical skill to re-direct difficult or dangerous encounters safely. This is a fully adaptable program, customized to suit your facility. An individual in crisis is safely re-directed to Safe State. This is when mind and body are absent of dangerous thought, intent, or action. Why is this important? A highly trained security staff will: Help reduce workplace violence. Enhance crisis intervention skills to reduce incidents Positively impact the outcome of dangerous incidents Significantly reduce the risk of injury to both patient and staff Limit liability and minimize short & long term potential risk What types of skills are taught? Verbal de-escalation techniques, the best first solution Bed and chair placement techniques Embracing and cradling techniques Leverage and pressure techniques to guide patients safely back to a bed or chair Is there a Train the Trainer program? Yes, RCT Train the Trainer program can certify your selected employees in the RCT program. These employees can assist in keeping the integrity of your staff’s skill set. What is a Skills Maintenance Session (SMS)? SMS are monthly sessions which maintain the integrity of the RCT program. Instructors review and practice basic RCT techniques with your staff. As your security team develops proficiency in RCT, they can be introduced to Scenario-Based Training SBT and Gen 2 RCT techniques. Repetition is the key to maintaining perishable skills. What is Scenario Based Training (SBT)? SBT is higher level training which includes real world scenarios and mock high-risk situations. SBT demands quick thinking, teamwork and accurate application of learned techniques, while focusing on safety for all involved. Examples of scenarios include aggravated intoxicated patients, dementia patients and mental health patients.


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