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Customer Service De-escalation


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1 Hour

About the Course

The de-escalation process in customer service is a strategy aimed at easing the customer's negative emotions in order to prevent escalation of conflict and help resolve complaints promptly.

Your Instructor

Iron Temple Training Center

Our goal is simple. We strive to safely turn every difficult encounter into a peaceful solution, while minimizing stress and danger for everyone involved.

"Utilize the path of least resistance."

Iron Temple Training Center
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