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Certified Workplace Violence Prevention Instructors

De-escalate to Safe State is our first and best tool to calm a stressful and potentially dangerous situation. The program teaches empathy vs. judgment, patience, thoughtfulness, mindfulness and self control. By using verbal and non-verbal cues, many situations can be de-escalated to a peaceful state, which would otherwise have become dangerous for all involved. The DESS program teaches an effective and hands-free approach to bring the agitated, confused or inebriated patient back to Safe State.


What is Safe State?

Safe State is a state of mind and body now absent of dangerous thought, intent or action.


Who is this training meant for?

ITTC’s De-Escalation program is designed for clinical staff, EMS, law enforcement, and security teams.


Will Dess be a relevant solution to my needs?

-DESS technique and approach was developed by first

responders with over 20 years in law enforcement, crisis

intervention, behavioral health and addiction and recovery fields.

-Simple and effective, the ITTC DESS Twelve Point strategy will give your team an easy guide to follow when they are working in challenging critical



What Does DESS Teach?

-The DESS empathetic approach to de-escalation teaches staff important verbal skills, such as establishing common ground with patients and

keeping the line of communication neutral and open. Staff will also learn

invaluable non-verbal skills, such as softening their body language and gaze as well as respecting the patient’s personal space.

-DESS identifies and solves a variety of pitfalls which professionals fall into during a long and difficult work shift, such as fatigue.  DESS teaches patience, listening and the ability to adjust their approach

accordingly to the patients cues.

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